Refund Policy — DubeyOverseas
Welcome to the DubeyOverseas
1. Scope
This Refund Policy applies to all purchases made through the DubeyOverseas website . It covers physical goods, digital products, and services sold directly by DubeyOverseas unless otherwise specified on a product page.
2. Order Cancellations
You may cancel an order within 24 hours of placing it by contacting our customer support at [support@dubeyoverseas.com]
Orders that have already been shipped cannot be canceled; please follow the returns process below.
3. Returns & Refund Eligibility
To be eligible for a refund, returns must meet the following conditions:
The item was purchased from our Site.
The request is made within 14 days of delivery (unless a different timeframe is specified on the product page).
The product is unused, in the same condition that you received it, and in its original packaging (including tags, manuals, and accessories).
Proof of purchase (order number or invoice) is provided.
Certain items are non-returnable and non-refundable, including but not limited to:
Perishable goods (e.g., food, flowers).
Personal care items that have been opened.
Customized, personalized or made-to-order items unless faulty.
Digital downloads or online courses once access has been granted (unless otherwise specified).
4. Faulty or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the damage and your order number. We will review the claim and, if approved, offer one of the following at our discretion:
Replacement of the item (preferred), or
Full refund of the product price, including any taxes, or
Store credit.
5. Return Process
Contact customer support at [support@dubeyoverseas.com] or via the contact form on the Site with your order number, reason for return, and photos (if applicable).
We will verify your request and provide return authorization and instructions.
Pack the item securely in its original packaging and ship it to the return address provided.
Keep the tracking number until your return is processed.
Important: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for returns.
6. Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refund processing time is typically 5–10 business days. Refunds will be issued to the original payment method.
For orders paid by credit/debit card, your bank’s processing time may add extra days before the refund appears on your statement.
7. Exchanges
If you need to exchange an item for the same item (e.g., different size or color), contact customer support and follow the return steps. Exchanges are subject to item availability.
8. Shipping Charges
Shipping charges are non-refundable except when the return is due to our error.
If you receive a refund, the cost of return shipping will be deducted from your refund when the return is not our fault.
9. Partial Refunds
Partial refunds may be granted in certain situations, such as:
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 14 days after delivery (subject to inspection).
10. Chargebacks
If you initiate a chargeback with your bank or payment provider without contacting DubeyOverseas, we may contest the chargeback and provide evidence of delivery and communication. Repeated chargebacks may result in account suspension.
11. Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the return is received and inspected.
12. Contact Us
For questions about refunds or returns, please contact us:
Email: [support@dubeyoverseas.com]
Phone:
Address:Building No./Flat No.: A-10, PUNJAB EXPELLOR COMPOUND
Road/Street: MEERUT ROAD
Locality/Sub Locality: Punjab Expeller Compound
City/Town/Village: Ghaziabad
District: Ghaziabad
State: Uttar Pradesh
PIN Code: 201001
13. Changes to This Policy
We may update this Refund Policy from time to time. The revised policy will be posted on this page with an updated effective date.